We do not collect any special categories of personal data about you, this includes details about your race, ethnicity, religious or philosophical beliefs, political opinions, trade union membership, nor do we collect any information about criminal convictions and offences. Sometimes we need to collect personal data by law, or under the terms of the contract with have with you. If you fail to provide that data when we request it, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods or services) In this case, we may have to cancel the product or service with you but we will notify you if this is the case at the time. How is your information used? We may use your information: To ensure that the content on the site is presented in the most efficient way for you and the computer that you are using To enable you to participate in interactive features of the site To provide you with information relating to our website, product or our services that you request from us To provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website To process a booking you have made To meet our obligations arising from any contracts entered into by you and us For dealing with entries into a competition To seek your views or comments on the services we provide To notify you about any changes to our websites, including improvements, and service or product changes To send you communications which you have requested and that may be of interest to you.
These may include information about stays, events, promotions, offers, job offers, information about the hotel and the surrounding area and replies to requests and bookings enquiries/confirmations For our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website To administer this website If you consent, to notify you of products or special offers that may be of interest to you. Sharing your data Your privacy is important to us and we confirm that we will never release your personal details any third party for their mailing and marketing purposes. Third Parties and Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Roseate House London for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to release information to a third party by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
If you have any questions regarding secure transactions, please contact us. Data security and access to your personal information We have put in place appropriate security measure to prevent your personal data from being accidently lost, used, or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business and need to know. They would only process your personal data on our instructions and they are subject a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any particular regulator of a breach where we are legally required to do so.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org Or write to us at: Roseate House London, 3 Westbourne Terrace, Lancaster Gate, Hyde Park, W2 3UL, London, UK Alternatively, you can telephone 020 7479 6600 You have the right to ask for a copy of the information Roseate House London hold about you. How long do we keep your personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements. By law we have to keep basic information about our customers for tax purposes for six years after they cease to be a customer. The data we keep may include contact, identity, financial and transaction date) In some circumstances you ask us to delete your data and we will do this subject to any legal obligation on us to retain it. Your legal rights and how to opt out. You have the right to: Request access to your personal data, this enable you to receive a copy of the personal data we hold about you and to check we are processing it lawfully. Request correction of the personal data we hold about you, this enables you to have any incomplete or inaccurate date we hold about you corrected, although we many need to verify the accuracy of the new data you provide to us. Request erasure of your personal data.
This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below) where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however that we may not always be able to comply with your request of reassure for specific legal reasons which will be notified to you, if applicable at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we many demonstrate that we compelling legitimate grounds to process your information which override your rights and freedoms e.g. a requirement imposed on us by law. Request restriction of processing or your personal data. In some cases, e.g. if there is a question over accuracy, lawfulness, the requirement to hold data or you have objected to our use of your data you may ask us to suspend the processing of your personal data. Request the transfer of your personal date to you or to a third party. If required we will provide you or a third party you have chosen, your personal data in a structured, commonly used, machine -readable format. Note, this right only applies to automated information which you initially provided consent for us to use or where we use the information to perform a contract with you.