Hospitality Learning Centre

Culinary - Bakery

Every great Pastry Chef begins with the perfect foundation

This programme introduces you to essential baking techniques, artisan breads, desserts and buffet presentation.

Duration: 3 Months

Training Methodology: 30% Classroom learning | 50% Practical café training | 10% Simulations | 10% Assessments & feedback
Programme Objectives: Consistency in product quality | Strong hygiene & compliance standards | Precision in recipes & production | High-end presentation & buffet skills
Month 1: Foundations – Hygiene, Basics & Kitchen Discipline
Month 2: Production & Technical Skills
Month 3: Presentation, Service & Advanced Skills
Soft Skills Integration (Across 12 Weeks) - Grooming Standards | Body Language | Communication & Use of Words

By the end of the programme, participants will confidently be able to:

• Produce consistent, high-quality baked products
• Understand strict hygiene and food safety standards
• Demonstrate accuracy in recipes and production planning
• Execute professional plating and buffet presentation
• Manage inventory, allergens, and equipment responsibly

Front Office Operations

Every guest's story begins with you

Your introduction to the art of front office operations, developing professional skills in guest relations, reservations, concierge services and essential hotel systems.

Duration: 3 Months

Training Methodology: 30% Classroom learning | 50% Practical training | 10% Simulations | 10% Assessments & feedback
Programme Objectives: Pre-Arrival Preparation, Arrival and Greeting, Check-In Process, Post-Check-In Assistance, Additional Guest Services, Handling Complaints or Issues, Reports, Guest Departure (Check-Out Process)
Month 1: Foundation and Arrival Excellence
Month 2: Operational Precision
Month 3: Financials and Departure
Soft Skills Integration (Across 12 Weeks) - Grooming Standards | Body Language | Communication & Use of Words

Expected Outcomes
By the end of the programme, participants will confidently be able to:

• Handle check-in, check-out, reservations and guest queries professionally.
• Deliver excellent guest service with strong communication & grooming standards.
• Hands on training in Property Management Systems (PMS), cashiering and high-value billing.
• Coordinate effectively with other hotel departments for smooth operations.
• Manage guest requests & complaints confidently and courteously.
• Develop operational readiness for front office roles in luxury hospitality.

Spa Therapist

The Art of Wellness

Your introduction to the world of luxury wellness services, building essential skills in spa therapies, massage techniques, guest consultation and professional conduct.

Duration: 3 Months

Training Methodology: 30% Classroom learning | 40% Practical (treatment rooms) | 20% Role plays & simulations | 10% Assessments & feedback
Audience: Spa Therapists
Programme Focus: Holistic wellness approach | Personalized guest experiences | Technical therapy knowledge + emotional intelligence | Consistent luxury service delivery
Month 1: Foundations of Wellness & Professional Presence
Month 2: Therapy Knowledge & Service Excellence
Month 3: Advanced Guest Experience & Mastery
Soft Skills Integration: (Across 12 Weeks) – Grooming Standards | Body Language | Communication & Use of Words

Expected Outcomes
By the end of the programme, participants will confidently be able to:

• Deliver personalized, holistic spa experiences
• Demonstrate knowledge of therapies & wellness
• Maintain high hygiene & treatment standards
• Build meaningful guest connections
• Create memorable, signature wellness journeys

Café Operations

Your first step into the world of café hospitality

An introduction to café and restaurant operations, developing essential skills in food & beverage service, guest interaction and professional standards.

Duration: 3 Months

Training Methodology:30% Classroom learning | 40% Practical (live café floor) | 20% Role plays & simulations | 10% Assessments & feedback
Audience: Café / Restaurant Service Staff

Programme Objective:

Professional café operations skills| Guest handling & service excellence|Food & beverage procedures & café etiquette| Order taking, POS billing & payment handling| Coffee, tea & mocktail preparation| Hygiene, food safety & sanitation standards |Communication, grooming & professional behaviour| Teamwork, coordination & time management| Upselling & guest engagement techniques| Entry-level hospitality role readiness

Month 1: Service Foundations
Month 2: Service Excellence & Operational Skills
Month 3: Advanced Service & Guest Experience
Soft Skills Integration (Across 12 Weeks) - Grooming Standards | Body Language | Communication & Use of Words

Expected Outcomes
By the end of the programme, participants will confidently be able to:

• Deliver polished, efficient café service
• Manage guest interactions confidently from arrival to farewell
• Maintain high standards of table setup and hygiene
• Ensure accuracy in order taking, KOT writing, and POS usage
• Handle complaints, peak hours, and operational challenges professionally

Butler Services

The Butler knows it all

Master the art of bespoke service, where impeccable etiquette, refined communication and flawless presentation set a true butler apart.

Duration: 3 Months

Training Methodology: 30% Classroom learning | 40% Practical | 20% Role plays & simulations | 10% Assessments & feedback
Frequency: Two full training sessions per week (accelerated pace — 5 hours instruction + activities)
Target Audience: Butlers, Senior Room Attendants, Concierge & Guest Relations Officers
Programme Objective: Guest Knowledge | Technical Service Mastery | Communication Excellence | Incident & Complaint Management | Personal Excellence
Month 1: Butler Identity, Guest Knowledge, Communication Mastery
Month 2: Room Mastery, F&B Knowledge & Operational Excellence
Month 3: Arrivals, Departures, Incidents & Roseate Certification

Soft Skills Development Thread:They are embedded into every week of training, ensuring professional behaviour, communication, and personal presentation become second nature to every participant.

Expected Outcomes
Students of this programme will be equipped to deliver exceptional butler service in luxury hospitality environments — with confidence, discretion and an instinctive attention to detail. Specifically, participants will:

• Master formal service techniques: table setting, food & beverage service and room service etiquette
• Handle guest interactions with poise, personalisation and strict confidentiality
• Maintain impeccable grooming, presentation and professional conduct
• Manage VIP guest requests seamlessly while upholding privacy standards
• Apply luxury hospitality protocols, etiquette & communication skills with ease
• Coordinate fluidly across housekeeping, kitchen & front office teams

Housekeeping Operations

Train in the standards that the world's finest hotels demand

Build your foundation in luxury housekeeping standards , room servicing, hygiene practices, linen management and professional guest interaction skills.

Duration: 3 Months

Target Audience: Room Attendants, Housekeeping Associates & Trainees
Training Methodology: 30% Classroom learning | 40% Practical | 20% Role plays & simulations | 10% Assessments & feedback

Programme Objective:

• Build a strong foundation in professional housekeeping operations and hotel standards
• Develop technical proficiency in room preparation, cleaning, and presentation
• Ensure compliance with hygiene, sanitation, and food safety (HACCP) protocols
• Instil deep respect for guest privacy, security, and personal belongings
• Develop operational knowledge of linen, laundry, and back-of-house systems
• Strengthen communication skills, teamwork, and interdepartmental coordination
• Enhance professional grooming, body language, and workplace etiquette
• Prepare participants to handle guest complaints and service recovery with composure

Month 1: Foundations of Luxury Housekeeping & Professional Standards
Month 2: Cleaning Operations, Hygiene Standards & Guest Privacy
Month 3: Linen, Laundry, Luxury Presentation & Service Excellence

Soft Skills Integration: They are embedded into every week of training, ensuring professional behaviour, communication, and personal presentation become second nature to every participant.

Expected Outcomes
By the end of the programme, participants will:

• Operate as a competent and confident housekeeping professional in a luxury hotel environment
• Perform all room preparation, cleaning, and presentation tasks to hotel SOP standard
• Apply HACCP-aligned hygiene, sanitation, and chemical handling procedures correctly
• Manage guest privacy protocols, DND procedures, and security situations professionally
• Handle linen, laundry, and inventory operations with accuracy and accountability
• Deliver turndown service and VIP room setups with a luxury eye for detail
• Interact with guests with confidence, warmth, and professional etiquette
• Handle guest complaints and service recovery situations with composure and empathy
• Communicate effectively with supervisors, peers, and other departments
• Represent the Roseate standard of quiet excellence in every room, every shift