Greetings from Roseate Hotels & Resorts.
In view of the present scenario of apprehensions and disruption in travel on account of Coronavirus, we would like to assure you of utmost care and measures, as your wellbeing and safety lies at the core of our brand philosophy.
Our prayers are with the people affected by this pandemic and we are grateful to the health workers and governments for their perseverance and efforts, working round the clock to contain the Coronavirus.
At Roseate Hotels & Resorts, we are carefully monitoring the situation and are taking steps vital to prevent the spread of COVID-19.
We thank you for trusting us with your accommodation in such times of difficulty and are ready to answer any queries that you may have regarding your stay with us.
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Here’s a list of measures that we are taking at our properties:
When you choose us
When you book a stay at any of our hotels, be assured that we are doing everything we can to have the accommodation ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and are following the guidelines of government and public health officials. We are implementing these agencies' recommendations on the appropriate health and safety measures at our hotels with the assistance of our hotel management teams and operations teams.
Before your arrival
Considering the impact of COVID-19 on the way we work, socialize and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. We are constantly updating our policy & procedures to provide our customers the most flexibility we can offer during these challenging times.
Roseate Hotels & Resorts reservation and cancellation policy
For information on the individual reservations and cancellation policy of each of our hotels in UK, please contact the respective hotel team.
Ensuring safety during your stay
We understand that in order to prevent the spread of COVID-19 virus, all of us need to be more mindful as we go through our routine and regular activities. In accordance with this, our hotels across various locations are working every day to ensure that they meet the latest guidance from the CDC and WHO on hygiene, sanitizing and cleaning. We have devised appropriate health and safety measures at our properties to address the ongoing situation, such as:| To ensure safety of our staff and guests, we will be implementing NHS testing (Covid-19) for our team from 17th May 2021.
| All surfaces in the guest and employee common areas are being sanitized regularly maintaining the optimum level of hygiene.
| Communicating the message that employees, contractors, or guests should stay home if they are exhibiting even the mildest symptoms.
| Every employee has been sent a presentation and undergone training with detailed information about the virus and protocol to follow.
| We are regularly updating our employees on new information that surfaces from the WHO.
With our aim to provide unparalleled services to you every single time, we would like to reassure you that we would continue to keep your wellbeing and welfare as our top priority.
We look forward to welcoming you at a Roseate property and serving you.