Greetings from Roseate Hotels & Resorts.
In view of the present scenario of apprehensions and disruption in travel on account of Coronavirus, we would like to assure you of utmost care and measures, as your wellbeing and safety lies at the core of our brand philosophy.
Our prayers are with the people affected by this pandemic and we are grateful to the health workers and governments for their perseverance and efforts, working round the clock to contain the Coronavirus.
At Roseate Hotels & Resorts, we are carefully monitoring the situation and are taking steps vital to prevent the spread of COVID-19.
We thank you for trusting us with your accommodation in such times of difficulty and are ready to answer any queries that you may have regarding your stay with us.
Here’s a list of measures that we are taking at our properties:
When you choose us
When you book a stay at any of our hotels, be assured that we are doing everything we can to have the accommodation ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and are following the guidelines of government and public health officials. We are implementing these agencies' recommendations on the appropriate health and safety measures at our hotels with the assistance of our hotel management teams and operations teams.
Before your arrival
Considering the impact of COVID-19 on the way we work, socialize and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. We are constantly updating our policy & procedures to provide our customers the most flexibility we can offer during these challenging times.
Roseate Hotels & Resorts reservation and cancellation policy
We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodations at our properties in the UK:| For reservations booked between March 13th, 2020 and July 4th, 2020 for stays through September 30, 2020, we have implemented a 24-hour cancellation policy with no fees
| For reservations booked prior to March 13th, 2020, guests may rebook without a fee for up to 12 months, and any deposits will be applied to future reservations
| In addition, we are waiving cancellation fees for stays through May 31, 2020 for Guests traveling to any Roseate Hotels & Resort properties in the UK
As Roseate Hotels & Resorts closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. For more detailed information regarding individual property updates and policies, please refer to each hotels website.
Please note that this page will continue to be updated with the latest information.
Terms & Conditions| For individual reservations booked directly with Roseate Hotels & Resorts between March 13, 2020 and April 30, 2020 with travel dates between March 13, 2020 and September 30, 2020:
| Waived cancellation fee within 24 hours of arrival date| For individual reservations booked directly with Roseate Hotels & Resorts prior to March 13, 2020 with travel dates between March 13, 2020 and September 30, 2020:
| Refundable deposits for cancellations within 24 hours of arrival date
| Terms apply to all published rates with the exception of Advance Purchase rates
| Waived change fee when rebooking within 24 hours of arrival date| Blackout dates apply and vary by property
| New dates of stay must be within 12 months of original arrival date
| Any difference in rates for new dates will apply
| Any previous deposits made will be applied to new future reservation
| Bookable/commissionable through preferred travel professional
| For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.
Ensuring safety during your stay
We understand that in order to prevent the spread of COVID-19 virus, all of us need to be more mindful as we go through our routine and regular activities. In accordance with this, our hotels across various locations are working every day to ensure that they meet the latest guidance from the CDC and WHO on hygiene, sanitizing and cleaning. We have devised appropriate health and safety measures at our properties to address the ongoing situation, such as:| All surfaces in the guest and employee common areas are being sanitized regularly maintaining the optimum level of hygiene.
| Communicating the message that employees, contractors, or guests should stay home if they are exhibiting even the mildest symptoms.
| Every employee has been sent a presentation and undergone training with detailed information about the virus and protocol to follow.
| We are regularly updating our employees on new information that surfaces from the WHO.
With our aim to provide unparalleled services to you every single time, we would like to reassure you that we would continue to keep your wellbeing and welfare as our top priority.
We look forward to welcoming you at a Roseate property and serving you.