Greetings from Roseate Hotels & Resorts.
In view of the present scenario of apprehensions and disruption in travel on account of Coronavirus, we would like to assure you of utmost care and measures, as your wellbeing and safety lies at the core of our brand philosophy.
Our prayers are with the people affected by this pandemic and we are grateful to the health workers and governments for their perseverance and efforts, working round the clock to contain the Coronavirus.
At Roseate Hotels & Resorts, we are carefully monitoring the situation and are taking steps vital to prevent the spread of COVID-19.
We thank you for trusting us with your accommodation in such times of difficulty and are ready to answer any queries that you may have regarding your stay with us.
Here’s a list of measures that we are taking at all our properties:
When you choose us
When you book a stay at any of our hotels, be assured that we are doing everything we can to have the accommodation ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and are following the guidelines of government and public health officials. We are implementing these agencies' recommendations on the appropriate health and safety measures at our hotels with the assistance of our hotel management teams and operations teams.
Before your arrival
Considering the impact of COVID-19 on the way we work, socialize and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. We are constantly updating our policy & procedures to provide our customers the most flexibility we can offer during these challenging times. Generally speaking, for guests with existing individual reservations, we will endeavour to be as flexible as possible and delay reservations or cancellations till further notice as per go.
We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodations at our properties in India.
For guests making new reservations at The Roseate Ganges and The Roseate New Delhi for any future arrival date, including reservations with pre-paid rates, between 19th March, 2020 and 31st May, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.
For your reservation at Roseate House New Delhi, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
As Roseate Hotels & Resorts closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available.
For more detailed information regarding individual property updates and policies, please keep watching this space.
Please note that this page will continue to be updated with the latest information.
Ensuring safety during your stay
We understand that in order to prevent the spread of COVID-19 virus, all of us need to be more mindful as we go through our routine and regular activities. In accordance with this, our hotels across various locations are working every day to ensure that they meet the latest guidance from the CDC and WHO on hygiene, sanitizing and cleaning. We have devised appropriate health and safety measures at our properties to address the ongoing situation, such as:
| Every day, our staff members undergo temperature screening in order to ensure a healthy work environment.
With our aim to provide unparalleled services to you every single time, we would like to reassure you that we would continue to keep your wellbeing and welfare as our top priority.
We look forward to welcoming you at a Roseate property and serving you.